Trouble Shooting Guide

Inter solar's Troubleshooting Guide

Resolving Solar Issues and Ensuring Optimal Performance

Our Solar Panel Troubleshooting Guide is specially designed to assist users in identifying and resolving common issues that may arise with solar panel products. This guide aims to provide step-by-step instructions and solutions to ensure optimal performance and functionality of the solar panels.

Gently wash the panels with water and a soft brush to remove any dirt or debris that may be blocking sunlight.

Check for proper ventilation and ensure that the inverter has adequate space around it for proper airflow. Clean any dust or debris from the inverter’s vents.

  1. Check all data cables between the monitoring system and the solar panels for damage or loose connections.
  2. Contact Inter Solar support: If the issue persists, reach out to Intersolar’s customer support for assistance with the monitoring system.

Review inverter and charge controller settings: Ensure that the settings are appropriately configured for battery charging and discharging.

  • Inspect the wiring: Look for any damaged or loose wiring that may be interrupting the power flow. Replace or repair any faulty wiring.
  • Verify sunlight exposure: Make sure the solar panels are not obstructed by shading from nearby objects, trees, or buildings that may limit their exposure to sunlight.
  • Check the connection: Ensure that the monitoring system is connected to the internet and the network connection is stable. Check the network cables and router settings if necessary.
  • Verify system compatibility: Ensure that the monitoring system is compatible with your specific Intersolar solar panel products. Refer to the user manual or contact Inter Solar support for compatibility information.

Inspect for physical damage: Check the solar panels for any visible signs of damage, such as cracks, dents, or loose parts. If found, contact Inter Solar support for guidance on repairs or replacements.

Assess weather conditions: Extreme weather events like hailstorms or strong winds can cause damage to solar panels. If you suspect damage due to weather, contact Inter Solar support for assistance in assessing the situation and taking necessary action.



No water in tap
No cold water supply. Valve at the outlet of system closed.Air lock in the pipes.Valve at the inlet of the system closed.
The system is only delivering cold water
Consumption of hot water may be too high. Collector may be shaded.The Collector might be choked due to scaling.The Thermosyphonic water circulation is weak or it can be stopped by small air bubbles in the collector or by bends in the pipes between the tank and the collector. if so remove the bends without dismantle of pipes or contact us.
Water is not heated enough or sufficient quantity of hot water is not available
Breakage of Vacuum Tube without any reason.
Cold water filled during day when Solar tubes are dry and hot. Air vent is choked due to any reason and pressure becomes excessive inside the tank.
Colour of Vacuum Tube changes or water can be seen from outside in vacuum tube.
Inner glass of Vacuum tube is broken due to any of above problem.
Hot water flow at use point is not continues or decreases day by day.
Check the tape scale or other obstruction inside the tank. Air vent is chocked or bend.
Overnight water temperature drops or insufficient water temperature observed in morning.
Please check for leakages inside the solar system or your concealed piping & hot water pipe. Hot water tape is leakage. Hot water delivery pipe is un insulated. Usage of hot water during day or in evening.Consume more hot water than the system capacity.Shadow falls on collector tubes during some part of the day.
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